The Week: Island Health takeover for public safety, and Horner’s negative campaign

The Week: Island Health takeover for public safety, and Horner’s negative campaign

Is a storm brewing, or is this the light at the end of the tunnell?  /  George Le Masurier photo

The Week: Island Health takeover for public safety, and Horner’s negative campaign

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This week, Island Health took the rare step to assume operational control of the Comox Valley Seniors Village, a privately-owned long-term care facility. Island Health has only taken this dramatic action twice in the past 15 years.

Then, later this week, there was more new. The Hospital Employees’ Union went public with its demands that Island Health take over another seniors care home in Nanaimo. And Island Health revealed that it has ongoing multiple investigations at both the Nanaimo Seniors Village and the Selkirk Seniors Village in Victoria.

There is a common thread here: All three of these facilities are owned by the same private company through a complex arrangement.

The Comox Valley Seniors Village was opened in 2009 by the Canadian company, Retirement Concepts, which was later sold to Anbang, a Chinese insurance company in 2017. Anbang purchased 31 Canadian long-term care facilities through a Canadian holding company, called Cedar Tree. The purchase included seven care homes on Vancouver Island and 24 others in BC, Alberta and Quebec.

But Cedar Tree doesn’t run the facilities. It contracts out the management of all its Anbang holdings to a company called Pacific Reach.

And, as if this wasn’t confusing enough, Pacific Reach is owned by the former owner of Retirement Concepts. Full circle.

According to a report in the Victoria Times-Colonist this week, a spokesperson for Pacific Reach blames the problems at all three Seniors Village facilities under investigation on industry-wide labour shortages. Jennie Deneka told the newspaper that the company can’t find enough workers.

It’s true. Adequate staffing has been a consistent problem at the CV Seniors Village, and it is one of the main complaints that family members have been relentlessly sending to Island Health for more than six months.

But what Deneka doesn’t say publicly is why the labour shortage affects her company’s facilities more seriously than other care home operators. One probable reason: Comox Valley Seniors Village reportedly pays about $2 to $4 per hour less than other local care homes, such as Glacier View Lodge and The Views at St. Joseph.

But there are other problems at CVSV that have caused workers to quit. In the last year, the facility introduced unpopular shift changes. It essentially fired all its employees and made them reapply for their shifts, although workers were allowed to keep their seniority. For these and other assorted reasons, CVSV staff went on strike last fall to press for better working conditions and more equitable compensation.

It’s just natural that when trained or experienced staff are in short supply, those who pay the least will suffer the most.

I was checking the city’s online building permits recently — something only a retired newspaper person would do — and noticed that Golden Life hadn’t yet received a building permit for the 120 new long-term care beds and six new hospice units awarded them by Island Health. Golden Life, the Canadian company building new beds on Cliffe Avenue in Courtenay, operates 10 seniors facilities in BC and three in Alberta.

That caught my attention because Island Health promised the beds would open in 2020.

The City of Courtenay told me that Golden Life had just applied for a permit the previous day, eventhough on Sept.16, City Council approved a development permit with variances for the project, which goes by the name Courtenay Oceanfront Developments Ltd.

In general, the development permit deals with form and character elements of the project such as building location, materials, landscaping and access locations.

The building permit, which comes later, ensures the technical elements of the building meet the building code. It also approves site servicing including sanitary sewer, water, and stormwater management. This is also the stage where off-site works such as the intersection upgrade get reviewed and approved.

It’s likely that this building permit approval process could take a month or two because this is a large building requiring multiple complex servicing approvals.

So, if Golden Life doesn’t get started until January, will they still make the 2020 deadline? Stay tuned.

If you live in the Courtenay-Alberni federal riding and spend any time on Facebook, you might have noticed that Conservative Byron Horner is running an extremely negative campaign against incumbent NDP MP Gord Johns.

In one recent ad, Horner says “Johns could not deliver $1 of discretionary spending for our region,” and “The reality is Mr. Johns has no decision-making authority on any federal spending.”

The first part is simply untrue. Johns’ work on behalf of Canadian veterans, for one example, will certainly benefit the Comox Valley area, which is home to many active and retired military people.

And if the second part of Horner’s attack is true, then it will be doubly true for him. The reality is that Canada might elect a minority Liberal government, and the NDP is most likely to hold the balance of power.

And speaking of negatives, what exactly did Byron Horner do when he worked for Merrill Lynch in New York as his online bio states? Did he work there in the 2000s when companies like Merrill sold toxic mortgage instruments that took down the global economy? He doesn’t say. But this is something that Horner should clarify for voters.

 

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“Liberal Rush” tricked voters in NDP ridings and exposed an electoral system flaw

Despite the positive big picture outcome, this election exposed a glaring vulnerability within our electoral system. And that vulnerability caused otherwise smart people to forget how our Canadian parliamentary system actually works. Namely: We do not have a proportional representation form of government. But there is a simple solution.

Greens dropped ridings to avoid vote splitting … ???

Photo Caption hen the federal debate commission disinvited the Green Party from national debates, its leader, Jonathan Pedneault divulged an election strategy that evidently didn't make its way to North Island-Powell...

Island Health takes control of Comox Valley Seniors Village to keep residents safe

Island Health takes control of Comox Valley Seniors Village to keep residents safe

George Le Masurier photo

Island Health takes control of Comox Valley Seniors Village to keep residents safe

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It took a five-month letter-writing campaign, but Island Health announced Sept. 30 that it would take immediate administrative control of the Comox Valley Seniors Village.

A group of family members demanded an investigation and better oversight of the facility by Island Health earlier this year after three residents died as an indirect result of a norovirus outbreak at the facility.

But having seen no evidence of corrective action by Retirement Concepts, the corporation that owns the facility, on May 20 the family members asked Island Health to assume full operational responsibility.

Island Health was reluctant to do so.

So the family members started a letter writing campaign. They created a group called Senior Voices Comox Valley and a website asking other family members to share their stories of inadequate treatment at the facility and send them to Island Health.

On Sept. 23, North Island Medical Health Officer Charmaine Enns delivered a report recommending that Island Health appoint its own administrator to oversee Seniors Village.

“It is my determination that the Licensee (owner of the facility) is either unwilling or unable to meet the minimal requirements of the Community Care and Assisted Living Act … to ensure the health, safety and dignity of persons in care,” Enns wrote.

 

Investigation provided evidence

Enns based her recommendation on a “careful review and consideration” on an investigation by Island Health’s Community Care Facilities Licensing Program.

The investigation found multiple ongoing contraventions of the Care Act and a “lack of timely responses to address the contraventions and the duration of the contraventions were unacceptable.”

The Seniors Voices Comox Valley group had warned Island Health of multiple contraventions earlier in the year. But it was the recent letter-writing campaign that helped get Island Health’s attention.

“We the families and Island Health have learned a lot about what does and doesn’t work in terms of monitoring long-term care delivery. Because they (Island Health) just didn’t know how bad it was until we started writing those letters,” Delores Broten, one of the group’s members told Decafnation.

The family members believe the most serious regulatory non-compliance occurred during the norovirus outbreak, while the top senior management positions remained vacant. A failure to clean the facility violated health and safety regulations, which was compounded by allegedly falsifying records to show the cleaning had been done.

But it was by no means the only contravention.

According to the Enns review of the investigation, Abermann has a difficult assignment.

Investigators found a “multiplicity of deficiencies” related to care plans, which “are critical to ensuring the health and safety of persons as they enable the facility staff to appropriately know, provide and respond to unique needs for those in care.”

There were multiple examples of lack of documentation and no apparent intention to implement a corrective action plan, which was termed a “serious systemic failure.”

The facility has insufficient experienced staff putting residents of the facility “at significant risk of harm.” There has been high turnover of staff and few employees have attended education and training events.

Enns concludes her report this way:

“I do not have confidence this Licensee is either willing or able to come into compliance with the (Care Act) on their own accord,” she wrote.

 

Abermann appointed

Island Health has appointed Susan Abermann to manage the Seniors Village for a temporary period of six months.

Abermann, a 25-year career professional in BC seniors care, has served as Island Health’s lead for residential care services. She was the executive director of another facility owned by the same operator of the Comox Valley Seniors Village.

The facility operates 136 long-term beds and Island Health publicly funds 120 of them.

 

History of CVSV

The Comox Valley Seniors Village opened in 2009 by the Canadian company Retirement Concepts, but the problems began to surface in 2017 after it was sold to Anbang, a Chinese insurance company. Anbang purchased 31 Canadian long-term care facilities through its Canadian holding company, Cedar Tree, including seven on Vancouver Island and 24 others in BC, AB and QC.

Cedar Tree, in turn, contracts out management of Comox Valley Seniors Village, and other Anbang holdings, to a management company called Pacific Reach, owned by the former owner of Retirement Concepts.

 

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