Last two CVH pathologists resign angry and exasperated by Island Health tactics

Last two CVH pathologists resign angry and exasperated by Island Health tactics

Dr. Chris Bellamy, a well-known pathologist who practiced in the Comox Valley for 31 years  |  submitted photo

Last two CVH pathologists resign angry and exasperated by Island Health tactics

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For the past 31 years, Dr. Chris Bellamy has been a stabilizing figure in the Comox Valley hospitals’ medical laboratories. The mild-mannered pathologist earned the respect of his colleagues by working days and often nights to provide timely and accurate diagnoses for physicians and patients.

His stellar reputation extended beyond the Comox Valley. His peers around the province recruited him to serve on professional boards and committees, including one that revisited pathologist workload models and studied how they should be used in pathologists contracts provincially.

He mentored a wide array of medical technicians and laboratory assistants and provided them with the real-life education that can only be learned on the job.

When Bellamy first came to St. Joseph’s General Hospital in 1989, he was the Comox Valley’s only pathologist. As a general pathologist he did both the clinical and anatomical streams of the medical specialty. 

As the community’s population grew and the hospital’s workload increased, Bellamy was joined by Dr. Wayne Donn in 1999 and Dr. Stefania Giobbe in 2015, also general pathologists. The three doctors covered for each other’s vacation time and shared the after-hours calls and weekend work.

But this rosy scenario took a dark turn about seven years ago when the Vancouver Island Health Authority (sometimes called Island Health) unilaterally started to implement a plan to eliminate general pathologists on the North Island.

MORE: The issue in a nutshell

In the future, VIHA planned to provide only anatomical pathology services on-site and turn all clinical pathology over to a private corporation of doctors in Victoria, called the Vancouver Island Clinical Pathology Consulting Corporation.

Island Health started this change in 2013, but only at the Campbell River Hospital, where complaints of long wait times for results — some as long as six weeks for a cancer diagnosis — began almost immediately. 

The Comox Valley pathologists who worked at St. Joseph’s General Hospital, which was not under Island Health’s control, had different contracts that allowed them to practice general pathology and that remained in place through the opening of the new Comox Valley Hospital.

Island Health couldn’t take clinical pathology away from Bellamy, Donn and Giobbe, but it could encourage and pressure them to leave.

And it could refuse, after Dr. Giobbe went on extended medical leave in 2018, to provide any support to ease the workload. In response to requests from Bellamy and Donn for help, Island Health’s answer was to send the work to Victoria.

So it all came to an acrimonious end on June 21 when Bellamy and Donn jointly resigned. They gave two months notice.

“I was just exasperated and angry,” Bellamy told Decafnation. “I really felt forced out. VIHA was relentless in their pressure.”

“Politicians need to have their feet held to the fire”

According to sources within the Comox Valley Hospital, the Island Health announcement of Bellamy’s and Donn’s resignations did not thank the doctors for their years of service.

“And it was sent to the smallest audience possible,” the source said.

Bellamy said he feels sad for patients and staff, “who are bearing the brunt of what’s happening here.”

Their absence for the past two months has caused chaos at the CVH laboratory where most laboratory work is now shipped to Victoria. This has created longer wait times and has provoked some emotional patients to turn up at the lab, desperate for their biopsy results.

Since the pathologists resigned in August, Island Health has been unable to recruit any doctors willing to practice only anatomical pathology at the Comox Valley Hospital. The jobs remain vacant.

 

VICTORIA WAVES OFF CONCERNS

Dr. Chris Bellamy has been warning Island Health executives and North Island politicians about the dangers of shipping biopsy samples to Victoria to no avail. Now, he’s joining the call for a full external review of the situation.

Bellamy, Giobbe and Dr. Aref Tabarsi, a Campbell River general pathologist, met with Comox Valley MLA Ronna-Rae Leonard on Aug. 11, 2017, just prior to the opening of the new Comox Valley Hospital. North Island MLA Claire Trevena was also invited but did not attend.

MORE: 2020 candidates address the issue

The doctors’ goal was to save microbiology and other lab services from being moved from CVH to Victoria. They explained how even minutes counted in making a diagnosis. For example, they said in serious infections, such as meningitis, mortality rates nearly double if the diagnosis takes longer than an hour.

But Leonard said she would not interfere in what she perceived as an Island Health operational issue.

“If politicians don’t want to interfere in the daily operations of VIHA that can impact patient care and safety, then who is accountable?” Bellamy told Decafnation.

Bellamy now believes that an independent review is necessary because there is no accountability within Island Health for the delivery of lab services.

“You can’t point to any one person and say they are responsible,” he said. “It’s a matrix organizational structure, a latticework of managers who all point the finger of responsibility in another direction.”

Bellamy made further attempts to retain lab services on the North Island at meetings with Island Health and VICPCC doctors in 2019 and as late as March of this year. None were successful.

By summer, “it was game over,” for Bellamy and Donn. “From then on, it was just a matter of how to extricate ourselves from the situation,” he said.

 

BEYOND PATIENT CONCERNS

With Bellamy and Donn gone, the North Island now has no on-site clinical pathologist services. All of that work is now shipped to Victoria, mostly by courier.

That change has raised more concerns than long wait times and impacts on patient treatment plans. There are allegations of conflict of interest within Island Health.

Island Health signed it’s first multi-million dollar two-year contract with VICPCC in 2014. It signed a second two-year contract in 2017 under a non-disclosure agreement.

In the meeting with MLA Leonard in 2017, Bellamy, Tabarsi and Giobbe questioned the priority of these contracts.

“It is scandalous that a public body like Island Health would use taxpayer money to sign a multi-million contract with a private, for-profit corporation under a non-disclosure agreement,” the doctors wrote in their presentation to Leonard.

MORE: Medical centralization risks to public

And they alleged conflict of interest in how the contracts were awarded.

“Island Health allows some of the senior VICPCC shareholders to hold key administrative positions … including department and division heads who then dictate changes in service delivery to the detriment of the patients of the North Island and to their own financial benefit,” according to the presentation.

Island Health maintains there was no conflict of interest and has relied on a ruling by the College of Physicians and Surgeons, whose function is to protect the public.

Bellamy says Island Health has wrongly interpreted the College’s ruling.

“The College didn’t say there wasn’t any conflict, only that there was no conflict that had conclusively resulted in patient harm,” he said. “There was no absolute proof that patient care had been compromised because at the time no citizen had formally complained to the college.”

Since then, however, a citizen has made a formal complaint to the College, and there have been complaints to Island Health’s Patient Quality Care Office.

 

WHAT’S NEXT

Dr. Donn has already taken another job in the Fraser Valley. Dr. Giobbe remains on medical leave.

Dr. Bellamy is taking time to decide whether to go back to work in another capacity or to retire. Regardless of what his future holds, Bellamy says he wants to see this issue finally resolved.

“Politicians need to have their feet held to the fire,” he said. “The Comox Valley Hospital laboratory service is no longer good value for money and Island Health won’t change without public pressure.”

 

 

 

 

 

 

 

 

 

 

MEDICAL TERMS USED IN THIS ARTICLE

Anatomical pathology deals with tissue biopsies, such as biopsies from breast, colon, skin and liver.

Clinical pathology deals with body fluids such as blood, urine and spinal fluid, and includes three areas of specialization:

Microbiology deals with the identification of infectious organisms.

General pathologists are medical specialists who study an additional five years in all areas of pathology.

Clinical pathologists are medical specialists who study the same additional five years but in only one of the areas of specialization.

 

 

 

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Comox Valley Hospital loses another medical service: how the candidates respond

Comox Valley Hospital loses another medical service: how the candidates respond

The Comox Valley Hospital  |  Decafnation file photo

Comox Valley Hospital loses another medical service: how the candidates respond

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The Comox Valley Hospital no longer has any on-site pathologists. Dr. Chris Bellamy and Dr. Wayne Donn both resigned on June 21, exasperated by Island Health’s refusal to adequately staff its North Island medical laboratories. Their last day was Aug. 21.

Their absence for the past two months has caused chaos at the CVH laboratory and lengthened the time that patients wait to receive test results. This has provoked some emotional patients to turn up at the lab, desperate for their biopsy results.

While this is a new reality at the Comox Valley Hospital, the reduction in on-site pathology services at the Campbell River Hospital has impacted the North Island for several years. It’s part of Island Health’s plan to centralize some medical services in Victoria.

But despite pleas for help from family doctors and other health care workers, individuals and groups such as the Citizens for Quality Health Care and the Comox Strathcona Regional Hospital District board and other North Island municipal governments, neither Island Health or the NDP provincial government have responded with any relief.

And while the North Island’s concerns have focused on patient care, there are also allegations of conflict of interest within Island Health and the claim that taxpayers are no longer receiving the services they were promised and continue to pay for.

Decafnation asked each of the provincial candidates in the Courtenay-Comox riding to address this issue (with no limit on length). Here are their unedited responses (in the order they were received):

 

GILLIAN ANDERSON — BC Green Party

While I am unaware of all of the factors involved with this decision, in principle, I am in favour of health care being delivered in patients’ home communities as much as possible. This strengthens our local healthcare system and creates jobs. When patients and families are waiting longer for test results, there is added worry and stress. What is the price of additional sleepless nights waiting for a result?

As the MLA for Courtenay-Comox, I would listen to the concerns of individuals across the riding and I would work towards a solution that addresses all of the issues involved.

 

 

 

BRENNAN DAY — BC Liberal Party

I took the time to consult with Dr. Bellamy on this issue, and what I heard was extremely concerning.

When St. Josephs was running, our community had a full-service laboratory, providing both anatomical and clinical pathology services; they had the autonomy to hire staff and general pathology was the priority with a focus on patient care here in the Comox Valley

During the planning phase of the new hospital, the pathology department was designed to be full service, in keeping with the St Josephs model, which was working well. The costing and design of the new hospital had this budgeted. At some point in the consultation process, Island Health pushed for microbiology to be removed from the hospital and centralized in Victoria, an experiment that had been tried in Campbell River previously with a resulting marked increase in turnaround times of results.

During the hospital planning process, the head of microbiology for Island Health lobbied the VIHA hospital planning committee for removal of microbiology services to Victoria while being a shareholder in a private company providing these services and therefore having a financial interest in the decision; the fact that this scandalous move was not more broadly reported is shameful as it has directly impacted the quality of healthcare here in the North Island.

Once the plan to centralize services in Victoria had been rammed through by VIHA, the taxpayers in the Comox Valley were stuck with the same tax bill, but considerably less local services and longer wait times. VIHA is currently in the process of transferring more clinical lab services from Comox Valley hospital to the private company in Victoria with further erosion of local services.

This is unacceptable.

Our current MLA was contacted multiple times by concerned physicians, nurses, and techs, but their concerns fell on deaf ears and no action was taken to advocate on behalf of the Comox Valley.

An independent external review must immediately be undertaken to analyze the decisions made by VIHA, as the costs have not been reduced by this decision, only the service we are receiving.

We need to build compassion back into the healthcare we are paying for in the Comox Valley, which was so well done by St Josephs for decades, and look hard at whether the VIHA regional governance model is really working, or if it is simply an organization with a bloated middle and little to no accountability to the taxpayers of the Island.

Our community and those affected by long wait times for serious diagnosis through this system are being ignored. I will make sure I advocate loudly to put compassion back into local healthcare, and ensure we are getting the services we deserve.

 

RONNA-RAE LEONARD — BC New Democrat Party

The challenge of privatized services is ensuring profit does not override the protection of the public interest. The previous BC Liberal government facilitated the privatization of many services that people rely on, from hospitals to hospital services, from long term care to home care, and so much more. There have been many negative consequences that the John Horgan government turned its attention toward, to bring the public interest back into the forefront.

We repealed the BC Liberal’s Bill 29 and Bill 94 and then introduced Bill 47 to remove the major financial incentives of contract flipping for companies which created an underpaid and unstable healthcare workforce and deprived seniors of a proper standard of care. We brought back community homecare to direct government services when homecare services became compromised. We brought the contracts for laundry and food services at the Comox and Campbell River Hospital back into the public system.

The quality of care and timeliness of service is also at the root of the concerns over pathology service. The BCNDP is committed to providing the care people need where and when they need it. A commitment to a 10-year cancer care plan demonstrates the closer to home commitment for the North Island, with a new Cancer Centre in Nanaimo.

The pathology services contract was awarded under the BC Liberals and was extended for one more year. It will be reviewed after that. We absolutely agree that lab services should be maintained in Courtenay and Campbell River, that’s why we’re hiring more people now. We’ve accomplished much, but there is still so much more to do. We can’t afford to go back to the BC Liberals.

 

 

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OCT. 24 PROVINCIAL ELECTION INFORMATION

The 2020 provincial election takes place on Oct. 24.

Advance voting is underway at various locations today in Comox, Courtenay and Merville and tomorrow in Black Creek, Comox and Courtenay.

Candidates in the Courtenay-Comox riding are incumbent Ronna-Rae Leonard (NDP), Gillian Anderson (BC Greens) and Brennan Day (BC Liberals).

In the last election (2017), 66.89 percent of the riding’s 43,671 registered voters cast a ballot. The results were:

NDP Ronna-Rae Leonard received 10,886 votes or 37.36%

BC Liberal Jim Benninger — 10,697 votes or 36.72%

Green Ernie Sellentin — 5,351 votes or 18.37%

Leah McCulloch — 2,201 votes or 7.55%

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The Week: We’re back but CV pathologists are gone — and, face mask deniers beware

The Week: We’re back but CV pathologists are gone — and, face mask deniers beware

Even young owls are wise enough to know the North Island is losing medical services  |  George Le Masurier photo

The Week: We’re back but CV pathologists are gone — and, face mask deniers beware

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If you start hearing complaints from people about how long their biopsy results have taken, don’t be surprised. Island Health finally got its wish and forced out Comox Valley general pathologists, Dr. Chris Bellamy and Dr. Wayne Dunn.

The pair of well-respected doctors resigned on Aug. 21, leaving the Comox Valley without any onsite pathologists. This means a serious degradation of health care services available locally.

Island Health is determined to remove medical services from the North Island and centralize them in Victoria. They took away onsite clinical pathology services from the Campbell River Hospital several years ago to the dismay of that community’s doctors and other health care professionals who have protested and demanded reinstatement.

The Comox Strathcona Regional Hospital Board has joined that fight. But pleas to the North Island MLAs for help have gone unanswered.

Watch for more on this story next week.

Congratulations — again — to the Cumberland Community Forest Society for completing their largest single land purchase. In early September, the CCFS closed the deal to preserve an additional 225 acres. This means more forested land that was threatened by logging interests can forever be enjoyed by hikers and mountain bikers. Future generations will look back on what the society has achieved with admiration for their foresight and perseverance.

It’s hard to take the criticism of Premier John Horgan’s Oct. 24 election call too seriously. Yes, there is a pandemic and there’s no vaccine or proven cure for the COVID virus on the horizon. There may never be either. However, British Columbians are carrying on their lives safely. The infection data shows it. The grocery stores are full. People are buying cars, motor homes, televisions and going in and out of all kinds of stores and coffee shops. Kids are back to school. So it shouldn’t be difficult to arrange safe polling stations. And listen, if people willingly waited in lines to enter Costco or buy a latte, they should be happy to do the same to vote.

Speaking of masks, why are so many people not wearing them? Most grocery shoppers we see wear masks. But at other stores, the percentage of non-maskers ranks significantly higher. True, some of these people might have forgotten their mask at home — seems like we need multiple masks these days, tucked away in our cars and coats — but what’s up with the other people who just don’t seem to care? We don’t promote or condone mask-shaming, but, sweet mercy, those people look like the fools.

The breaking news today that US President Trump and his wife have both tested positive for the virus feels like karmic destiny: what goes around, comes around. We hope for his speedy recovery, as we would for anyone with COVID. But isn’t it tempting to think maybe he should suffer a little? Trump has downplayed the virus while more than 200,000 of his constituents died and millions of other lives have been permanently altered, either directly through as yet unknown long-term medical complications or via the collapsed economy. Trump has refused to wear a mask and mocked his opponent, Joe Biden, for doing so. We shudder to imagine how he’s going to spin this irony on Twitter.

 

 

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Comox Valley Hospital loses another medical service: how the candidates respond

Ministry continues Liberals’ privatization of health care

George Le Masurier photo

Ministry continues Liberals’ privatization of health care

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I work for Island Health as a medical transcriptionist at the Comox Valley Hospital.
On Jan. 30, all the VIHA medical transcriptionists, in Victoria, Nanaimo, Courtenay and Campbell River were notified that all the transcription for Island Health would be done by NUANCE, a multinational based in Burlington, Massachusetts.

VIHA has a contract with NUANCE to provide transcription software and for the last several years NUANCE employees, who work from home, have been doing VIHA’s “extra work”. This “extra work” currently amounts to over 80 percent of all VIHA transcription.

What does a medical transcriptionist do?

When a patient is admitted to hospital, discharged, seen by a specialist, in an outpatient clinic, etc. the treating doctor, midwife or nurse practitioner must dictate a report. That report goes to the patient’s medical record and is a medical/legal document signed by the dictating doctor and the transcriptionist.

The medical transcriptionist receives a typed draft report on their computer screen, along with the recording of the doctor’s dictation. The transcriptionist listens to the dictation, verifies the information about the patient, the doctor, the date and time that the patient was seen, and edits the dictation to ensure that when the report is entered electronically onto the patient’s chart it is an accurate record.

The report is, obviously, highly confidential and critical to patient care, includes patient’s medical history, diagnoses, current medications and treatment, family history, etc.

The transcriptionists who work for VIHA are required to have “graduated from an approved program in medical transcription” and are paid an hourly wage. If we have questions about something that is difficult to hear, the dosage or name of a medication, the name of a doctor, etc. we have access to the patient’s electronic chart and other sources for verification.

Usually there is a co-worker nearby who can be a second set of ears to listen to something that is unclear. People working for NUANCE have no access to the patient’s chart and no access to a peer to consult. The NUANCE transcriptionist who is doing piece work, not paid an hourly wage, and required to “produce, produce, produce” is under pressure to produce as quickly as possible.

If it takes five minutes of research to ensure that the record is accurate the VIHA transcriptionist can take five minutes. Five minutes may be a luxury a NUANCE employee cannot afford. If there is a “blank” (something that cannot be heard), the report is “pended” for review and completion by a supervisor.

If there is more than one blank in a report, regardless of whether it is done by a VIHA or NUANCE employee, instead of the report being uploaded to the patient’s chart it is automatically “pended”. The vast majority of “pended” reports, not surprisingly, are those transcribed by NUANCE employees, thus increasing the work that has to be done by VIHA supervisors.

My objection to privatization of any aspect of health care is that profit and highest quality of care cannot coexist and the motivation of a private “service provider” is profit. Since the 1980’s has there been a steady increase in the privatization of services directly related to patient care (as opposed to construction, paper supplies and other products and services that must be contracted from the private sector).

The consequence of this privatization is that the public authority that is responsible for ensuring the quality of care and the protection of patients, including confidential patient records which are essential to care, no longer has control of this work.

We were told that the decision to contract out all transcription on Vancouver Island was made following “lots of discussion at the Ministry of Health level.”

The timing of this announcement is interesting. A new collective agreement, if approved by the union membership, will take effect April 1, 2019. In that new agreement there is a memorandum of agreement entitled “Contract Retendering and Repatriation (Bill 47 Working Group).”

Bill 47 was passed unanimously in December last year. It repeals Bills 29 and 94, the legislation that opened the door to wide-scale privatization. The memorandum states “The parties agree that Bill 47 demonstrates Government’s commitment to a better path forward, one that provides stability and equal respect for all health care workers, and continuity of care for patients” and establishes a process for the Ministry of Health, the Health Employers’ Association of British Columbia, Health Authorities and the Union to discuss contracted out services and to “develop guidelines and processes that will be used to identify the opportunities, assess the practicability, and support the orderly return of these services to the direct control of the Employer where Government and/or the Employer make the decision to return of contracted services to the bargaining unit.”

Why would a government and employer with this intent move with such haste to complete the privatization of a service that is not yet completely privatized? In order to beat the April 1 date and present the union with a fait accompli and then say, sorry, not interested in repatriation?

What effort has VIHA made to hire more transcriptionists? There are jobs that have not been posted. Work that could be done by casuals is not offered to them. Several years ago the Health Authority claimed that it could not fill evening and night shifts that had been posted but most of the work done by NUANCE employees is done in the daytime so those jobs could have been re-posted as dayshifts.

The medical transcription certificate program is offered by BC colleges. An employer concerned about recruitment could actually partner with a college to encourage employees to take the training (which can be done on-line without time off work). An employer interested in solving the recruitment problem, if there is one, would work with the union to do so.

If there was a genuine commitment to highest quality care the decision would have been to find ways to repatriate all of medical transcription, not privatize all of it.

Barbara Biley lives in Courtenay

 

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Comox Valley seniors group says new beds fall short

Comox Valley seniors group says new beds fall short

George Le Masurier photo

Comox Valley seniors group says new beds fall short

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Decafnation reported last week that the announcement of new long-term care beds did not please everyone in the Comox Valley. We quoted health care workers still employed by Island Health and Seniors Voices advocated Delores Broten.

This week, Seniors Voices Comox Valley has issued an advisory for caregivers in response to the announcement by Health Minister Adrian Dix.

Dix announced the province awarded Golden Life Management Corporation a contract for 120 new residential care beds and two new hospice beds (for a total of six with the four existing beds). He also gave Providence Residential Care Community Society permanent funding for the 21 temporary beds it currently operates at the former St. Joe’s General Hospital under the name Mountain Views, and 10 new beds, currently funded at another facility, and four respite beds.

Here is Seniors Voices Comox Valley analysis of the announcement.

“Our data (and personal experience) indicates that the Comox Valley needed about 150 beds in 2017 to meet the need at that time. We estimate that about 25 to 30 new beds are needed every year. This means that by the time the “120 new beds”, the Golden Life beds, come on line at the end of 2020, the Valley will require at a minimum another 100 beds. The beds awarded to Providence already exist and are already full.

“The new Comox Valley hospital is bursting at the seams, constantly at over 100 percent capacity, a situation leading to stress and problems for staff and patients. On any given day over one third of the admitted patients in the hospital are deemed to require “Alternative Level of Care,” not an expensive hospital bed. This is not new but has worsened this winter. Many of these people are waiting for residential care. The new beds will not help the hospital over-crowding due to the ever-increasing need.

“The decision to award this contract to a private company is inexplicable to us. The contract could easily have been awarded to Glacierview Lodge, the experienced, qualified and community-supported not-for-profit already operating in the Valley. Minister Dix appeared to be unaware of the raison d’etre of private enterprise, which is to generate a profit to satisfy the interests of shareholders/investors, saying that Golden Life is a “good company.”

“Good company or not, private corporate interests could result in the sale to a “maybe not so good company” (as in the sale of Retirement Concepts to Anbang). As well, wages are lower than in nonprofit facilities, which will lead to on-going staffing issues. We do not agree that private profit should be realized from the public funds the government will provide Golden Life for the care of our seniors.

“For caregivers, the greatest relief in this announcement will come from the addition of four more respite beds at Mountain View (Providence). Too many caregivers lose control of their lives to look after their loved ones. These respite beds will provide caregivers with a week or two of welcome and needed time to look after themselves.

“If you share our concern about the seniors’ care crisis in the Comox Valley, please contact your MLA to request work begin immediately on developing an expanded care plan. After all, based on history, it will take years.”

You can get more information about Senior Voices by contacting Delores Broten at delores@watershedsentinel.ca

 

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